FAQ

About the VASA Virtual Education Expo and how it works

All of us have visited an education fair or exhibition of some sort. A virtual expo is just like the expos that you have visited in person— the big difference here is that you are not going to travel to a convention center, but attend the expo/fair from your computer/tablet/mobile phone, on a virtual platform. The virtual platform gives you access to the conference rooms, exhibit booths and video presentations. You can navigate to the different locations on the virtual platform, like Exhibition Hall, Auditorium and Resource Library. You can interact with the representatives from exhibiting schools through web chat. There will be a conference room where webcasts/video presentations are held.

You will be provided a virtual briefcase where you can download brochures and videos of your chosen universities/schools. This can be exported and saved on your computer for future use.



What type of virtual environment will I see?

The virtual environment is built on 3D building designs which replicate the actual fair. This contains 3D images of entrance, show floor, booth, lobby, auditorium, and promotion room.

How do I access the virtual fair?

The virtual fair platform is easily accessible using PC, Mac, any mobile device or tablet. You need to make sure that your browser is compatible with HTML5. It will run in a range of browsers, but for optimum utility we recommend Google Chrome or Mozilla Firefox.

How do I log in to the fair zone?

To log in to the fair zone, you need to follow the steps below:

  • Log into www.virtualeducationexpo.com
  • Click on “Enter the Expo Zone” on the top-right or “Login/Registration”
  • If you do not have an account, create a new account by clicking on the “Register as a Student” link
  • This will take you to the Registration Form. Once you have submitted your registration details, you will be sent a validation email to your registered email ID.
  • You need to log-in to your email account and click on the validation link.
  • If you, by any chance, do not get a validation email, please send a email to techsupport@virtualeducationexpo.com and they will manually validate your email ID. Kindly check your spam/junk mail folder before doing so.
  • Now you are registered to log in to the fair zone.
  • Please go to www.virtualeducationexpo.com/Login and enter your username and password to enter the fair zone.
  • On logging in you will see an Events page. If the expo is currently running/live you can enter the fair by clicking on the “Enter the Education Expo/University Zone” button.
  • If there is no fair running/live, you may register for an upcoming fair which is listed below. You will also see a ticker on the top right that counts down to the next event.
  • On entering the Live event/fair you will land on the Lobby page of the Expo Zone.

 

Communication

How do I communicate with university booth representatives?

Using the text chat is our recommended means of communication. You may at times use the video chat. However, please note that video chat is an evolving technology, and still can’t be relied upon completely. Unless you have a very high speed internet connection, we don’t recommend that you use the video chat. The good news is that there are other means of communication in the virtual expo.

Apart from the text chat, you may also send a private message to the booth representative using the Mailbox. We also highly recommend that you exchange your VCard with booth representatives. A VCard is like a business card or contact form.

You may submit a resume or important documents through the submission tab. Please note that universities may not accept a complete application form through this avenue.

How do I use the text chat?

First, you will need to enter the booth of a university to start chatting with them. Each university will have its own booth and chat. You cannot chat at the same time with many universities. Once you enter a university booth, on the top right hand side, you will see a tab for the text chat. You need to click on that, and your chat window will load. Kindly note that is a group chat, so other participants can see your questions. It might be possible that the question you are about to ask has been answered by previous participants. Kindly scroll the chat window and see the previous chat history. You are free to ask your own question. Kindly note that a specific question like “Will I get admission?” might not be answered. We recommend that you use the messaging system to ask specific questions. Please note that you need to be patient as the representative might take time answering your question.

How do I use the video chat?

Before you request a video chat, please make sure that you have the following:

  • High speed internet
  • Webcam
  • Microphone with headphone/speakers
After you enter the booth, you will see the Video Chat tab on the top right hand side. Once you click on this, it will display a window with a button that says “Enter Room”. Click on this button and it will ask for permission to use the webcam and microphone. You need to allow this to start the chat session. You will then be taken to a page that requests you to click on a button that says “Knock”. Once you click on this, you will have to wait for someone to let you in. Kindly note that at this stage, the university will be able to see you, so please ensure that you are dressed appropriately! Currently there is a limitation of 8 users in the video chat.

As mentioned above, please note that video chat is an evolving technology, and still can’t be relied upon completely. Unless you have a very high speed internet connection, we don’t recommend that you use the video chat.

 

How do I exchange a VCard?

Before you exchange your VCard, make sure that you have accurately filled in your contact details in your profile. Once you enter the booth, there are two ways of exchanging your VCard. (1) Next to a picture of a lady at the reception, you will see an “Exchange vCard” button. You simply have to click on this, and that’s it. (2) You will find a list of representative names. Next to these, you have the option of either sending them a private message or exchanging a VCard with them. Using the second option, the VCard will be sent to that particular person.

How do I submit a document?

Once you enter the booth, you will see a Submission tab at the top. You can click on this, and it will bring up the Submissions window. Your name and email will be auto-filled in. You can upload the document and press Submit. Kindly note that it will take some time to upload the document depending on the size of the file you have chosen, so you need to be patient.

Please note that universities may not accept a complete application form through this avenue. Use the text chat to check with the representative before using this feature. Normally, students may upload a resume.

How do I send a private message?

To send a private message, you need to first enter the booth of the particular university. Against the name of the booth representative in the Welcome Message dialog box inside the booth, you will see an icon that says “Send Private Message” when you mouse over it. You can click on this icon and it will bring up a popup window with your name and email filled in, as well as the name of the booth representative. All you have to do is type a message in the appropriate field and click “Send”.

How do I check my Mailbox?

From anywhere within the expo environment, you can check your Mailbox by clicking on the envelope icon on the top right corner of your screen. This will open up the Mailbox, where you can see your sent and received messages.

Briefcase and documents

What is a briefcase?

A briefcase is a private folder where you can store items like contact information of university representatives (through exchanging VCards) and brochures that you download from the booth.

How do I download items to the briefcase?

Once you go to the brochures section of the university, you can download these items to your briefcase with a single click of your mouse button.

How do I download my briefcase to my laptop or pen-drive?

Once you view your briefcase, you can download the VCards as a CSV file and the brochures as PDF files to a folder on your desktop by clicking on the download button.

How do I update my profile?

For this, you will have to log in to www.virtualeducationexpo.com and mouse-over your name on the top right-hand corner. There will be a drop down, which says “My Account”. Click on this, and you will be taken to the My Account page. Simply click on Edit to edit your details.

How long will my briefcase be available after the fair?

Make sure that you download your briefcase at the end of the fair. We cannot guarantee that your briefcase will be available after the fair, so make sure that you have downloaded all the documents that you need to your pen-drive or laptop.

Collecting information about universities

Using the auditorium

You can enter the auditorium using the following ways.

  • From the Lobby, by clicking on the Auditorium link on the top bar
  • From Lobby, by clicking on the Auditorium entrance link
  • From the booth, by clicking on the Event Navigator dropdown and clicking on Auditorium.

You will see a list videos when you enter the Auditorium. You can click on one of them to play it in the Auditorium. The Auditorium will be like a movie theatre. Enjoy the video.

 

What is a virtual booth?

A virtual booth is a private area of a university/company. The university/company will put up information pertaining to their courses in their booth. It will also have useful information like links, brochures, and videos in this area. It is also a place where you can communicate with representatives with the university/company using the following communication tools:

  • Text chat
  • Video chat
  • Private messages
  • Exchange VCards

 

How do I enter a virtual booth?

There are a couple of ways how you can enter a virtual booth. From the lobby, click on the Exhibition Hall door, and it will show you an Expo show floor, which consists of a number of booths, with the logo of the university. You need to click on the logo of a particular university to enter its virtual booth. You may also enter a virtual booth by searching for the particular university from the lobby itself. This is available on the top right corner of the screen. You can click on the university tab and enter the virtual booth.

What is an Exhibition/Expo Hall?

An exhibition expo hall is a place where all universities participating in a particular fair is listed. There are two views through which you can see the expo hall. One is a 3D show floor image of the expo hall with each university having their own booth and logo. The second option is to click on the list view, which will list all universities. You can enter by clicking on the university/company you’d like to visit. The recommended way to enter the Show Floor is to click on the Exhibition Hall link above the door. This is on the first floor, next to the escalator in the Lobby image.

What is a Promo Room?

A promotion room is a place from where you can check any particular promotions that are going on during the fair. You may enter the promo room from the lobby area

What is a Lounge?

The lounge is a chat room where you may communicate with other participants who are at the fair. It will not have anybody to answer questions, but only other students. Kindly make sure that you do not use any inappropriate language in this room as it will still be moderated. You may get thrown out of the fair, and your login deactivated if you do so.

What is Info Stand?

Info stand is a chat room, where you can ask any questions related to the fair. It is not a university stall, but for general information only

Technical Requirements

Internet speed

Access to Internet using high speed connections (Network, cable, DSL, WiFi) is recommended. If you are 2G or 3G connection the internet speed will vary depending on your location.
o For accessing the fair area
If you are using a slow internet connection, it will take time to download the 3D images. We urge you to be patient. A moderately fast internet connection will allow you to view the fair area in reasonable time. We recommend a minimum internet connection of 450Kbps
o For playing streaming videos in auditorium/booth
You will need a moderate to high-speed internet connection to make the best use of the videos, and to view them comfortably. This will be the same speed that is required to watch a video on YouTube and other streaming websites. We recommend a minimum internet connection of 750Kbps or higher
o For text chat
The text chat will work on even a slow connection, on the condition that you have already entered the booth. The text chat runs a separate server. We recommend a minimum internet connection of 450Kbps
o For video chat
You need a very high speed internet connection for this as it involves live connectivity and contains audio and video. You do not recommend usage of the video chat if you are on a slow speed internet connection. We recommend a minimum internet connection of 1 Mbps or higher
o For using other areas of the expo
You need a moderate speed internet connection to use other areas of the expo. This would still have 3-D images so you might have to be patient if you are on a slow speed internet connection. We recommend a minimum internet connection of 450Kbps

Browser

You need to make sure that your browser is compatible with HTML5. The browser should be configured to stream media. The expo platform will run in a range of browsers, but for optimum utility we recommend Google Chrome or Mozilla Firefox. Kindly make sure you update your browser for optimum usage.

Kindly download the latest version of Google Chrome at www.google.com/chrome/
Kindly download the latest version of Firefox at www.mozilla.org/en-US/firefox/new/
Kindly download the latest version of Interner Explorer at http://windows.microsoft.com/en-us/internet-explorer/download-ie

Laptop/Desktop/ Mac

We recommend a laptop, desktop or Mac for the virtual ambience. With a decent internet speed and the right browser you should have a good experience.

Mobile/Tablet/iPad/iPhones

The platform should work well on a tablet or iPad with a good browser and internet speed. If you’re using a mobile phone, kindly note that you will not get the best experience.

Headphone and microphone

For the video chat, or for playing videos, you need a good pair of headphones/microphone. Make sure you check the audio and microphone inputs before you start the video chat.

I just got logged out of the text chat. What do I do?

You may on occasion get accidentally disconnected from the chat room. You will then see the message shown above. When you try to reconnect, it may say “This chat room is for private users only”. In case you get the message shown above, you will have to return to the Booth Reception by clicking on “Go Back”. You can then re-enter the chat room by clicking on the Text Chat tab, and it will log you in again.

Video chat got disconnected.

You need to refresh the page to re-login the video chat. The current session might be terminated and hence you need to ‘knock” and reenter the session. As mentioned above, please note that video chat is an evolving technology, and still can’t be relied upon completely. Unless you have a very high speed internet connection, we don’t recommend that you use the video chat.

Can’t hear volume in video chat

You need to follow the steps here
- Kindly check your system to see if you have not muted your system first.
- Then check headphone/microphone connection and the volume. Please change the microphone if there are problems with it
- Also check if the connection to the microphone is inserted properly to your system.
- Log –in after this and this should probably fix this issue.

Videos are not playing.

This should be most probably related to your internet speed. Wait for a few minutes and check if the video has streamed. If you still face problems, we recommend to update your browser.

Can’t open a brochure

Please update the Adobe reader for this. Visit: https://get.adobe.com/reader/otherversions/

I got logged out of the fair. (disconnected)

This should not normally happen, but if you use inappropriate language, we reserve the right to deactivate your account.